| Truveo FAQ |
| FAQ |
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| Adult Content FAQ |
Copyright FAQ
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How do I clear my recently watched videos and channels from Truveo?
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Truveo temporarily saves your recently watched channels and highlights
them in the channels side-bar for your convenience. You can clear them by
clearing your browser cookies.
If you are logged in, the recommended videos in My Video Center are based
on your recently watched videos. The recently watched videos can be
cleared from My Video Center by clicking on "Clear All" under "My Recent
Videos". You can clear your recommendations by clicking on "Clear" under "My Recommended Videos".
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| Adult Content FAQ |
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What kind of content is categorized as adult in the Truveo video search index?
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In general, we consider content to be adult if it contains material of a sexual or violent nature. This includes the following:
- Soft-core and hard-core pornography and erotica
- Sex-education materials
- Personal ads and Web cams identified as adult
- Sites that require consent to enter
- Explicit sexual references and innuendo
- Mild nudity, including that contained within performance art or other artistic material
- Violence and hate materials
- Music and music videos with sexually oriented or violent content
- Music rated with a "parental advisory"
- TV shows advised for mature audiences or rated MA or TV-M
- Movies and trailers rated PG-13, R, NC-17, or X
- Humor with adult themes, including sexual or scatological themes
- Any other content inappropriate for minors (18 years old or younger) without parental consent
Note that obscene language is not included in this list. So streams containing profanity, such as rap music,
are not categorized as adult, unless they meet any of the criteria above. Truveo does not permit illegal content of any kind,
such as child pornography, to be included in the Truveo video search index. However, because most streams are added through automatic
spidering, it could be possible for illegal content to slip by. If you should find any illegal content in our database, please
notify us immediately by e-mailing  with the word 'removal' in the
subject line. We will remove the stream from the database and notify the proper authorities of its existence.
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How are streams categorized as adult?
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Streams are categorized as adult if they come from a site containing any adult content. This occurs through a semi-automated,
rules-based system managed by Truveo personnel. Truveo adds streams to its index through the process of spidering (or Web crawling),
which continuously scans the Internet for streaming media files. Because the process is automated, we cannot guarantee the content
of each and every stream in the index. As a result, we assume that all content we find is potentially adult until categorized and
restrict its access in the index. Even so, no solution is foolproof. In spite of our best efforts, Truveo may not be able to exclude
all adult content and disclaims all liability.
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Do end users have any control over whether adult content is included in their search results?
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Truveo uses a feature called a safe search filter, which destination sites may also choose to include on their sites, to exclude
adult content from the search results. Depending on how the site implements this feature, adult content may be filtered out
automatically, or end users may choose to turn on the family filter. On Truveo websites that feature video search, and in the
Truveo Video Search APIs, end users are given the choice of whether or not to turn on the safe search filter.
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How reliable is the Truveo safe search filter?
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Our categorization of adult content is as good as or better than that of other Web filtering software. This is based on benchmarks
comparing our results directly to results from well-known filtering firms. We consistently achieved better results, both in identifying
adult content (false negatives) and in misidentifying non-adult content (false positives). However, no filtering system is perfect, and
Truveo makes no guarantee about the accuracy of its filter.
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What if adult content shows up in my search results?
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If you have the family filter turned on, please e-mail with the word 'removal' in the
subject line if any adult content shows up in your search results. We will re-categorize those streams as soon as possible, typically within 48 business hours.
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| Copyright FAQ |
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I've noticed that you have videos in Truveo that I believe are infringing on my copyright. How do I get them removed?
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Truveo is a video search engine, and it does not host any video. We simply link to the video that is already hosted on other web sites. If you are
concerned about copyrighted material appearing in Truveo, we suggest that you contact the web site that is hosting the video and have it removed from
there. Once the content is removed from the website hosting your content, it will automatically be removed from Truveo within a couple weeks. If you
have further questions, you may contact Truveo at
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You said that you do not host video but when I play my video it looks like it is coming from Truveo. Why?
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Many sites enable embedded playback, which allow us to play the video in our own player or frame. If you are viewing via a mobile device the video
may render in your device's native player. We take advantage of this feature to give viewers a better experience. But in all cases the video is
coming from site where it is hosted.
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I've removed my video from the site that was hosting it, why does it still appear in Truveo's search results?
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While the link to the video may appear in the search results for up to two weeks after it is removed from the hosting site, the video will not be
playable.
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How can I prevent Truveo from including my videos in its index?
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Truveo respects the robots.txt protocol so if you don't want your videos in Truveo's index be sure to host it on a site that has set robots.txt to
disallow.
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